Troubleshooting Goal Tracking

Common reasons goals are not reflected in Pathmonk reporting

Goal tracking is designed to continuously and automatically track goals without manual intervention.  However, there are occasions where the goals are not tracking as expected.  We will share some common issues and the troubleshooting options. 

Thank you URL:

• Problem #1: Incorrect Thank You URL
  Solution: Review the URL in your Pathmonk CRM and confirm it is entered exactly as shown after a submission. We recommend testing the goal, copying the Thank You URL and pasting it directly into Pathmonk. 
• Problem #2: Thank you URL is not on the same domain
  Solution:  Install Pathmonk Pixel. The Pathmonk Thank You URL will only track pages within the same domain. For example, www.site.com/thankyou is an acceptable URL because it is part of the domain www.site.com while app.site.com/thankyou is not compatible with the Thank You URL goal.
• Problem #3: No Footer on the Thank You Page
  Solution: For Pathmonk to track submissions on a Thank You Page, the page must have the same footer as the rest of the site.

Pixel:

• Problem #1: Pixel installed incorrectly
  Solution: The pixel must be installed in either the header or the body of the page it will be tracking
• Problem #2: Incorrect type of Pixel
  Solution:  For a detailed explanation of the Pixel tracking options, review our Pixel Goal Tracking article

Zapier:

• Problem #1: Goals are not sent the entire month
  Solution: Review the number of Zaps processed per month. Free Zapier accounts have a limited number of Zaps that can be sent per month and once the limit is reached, Zapier will no longer trigger Zaps to update tracking within Pathmonk. 
• Problem #2: Error messages from Zapier
  Solution:  Zapier settings do need to be reviewed as updates to apps can require reconnecting accounts to the Zaps.  If you receive an error for Zapier, log into your Zap, and within the Zap that is not working, click the History to review the errors and get more details.