Web Goal not tracking - conflict of SDK Snippet and Pixel Installation

Modified on Wed, 17 Jul at 1:42 PM

Advisory for installing the Pathmonk pixel on pages with the Pathmonk SDK snippet may result in conversions not being tracked


During the setup of the Pathmonk pixel, it is important to review the pages where the Pathmonk SDK snippet is installed. 


If you have installed a tracking pixel on a page and the pixel is not firing, confirm whether the page has the Pathmonk SDK snippet installed. A pixel and the snippet installed on the same page will create a conflict and prevent the pixel from firing, impacting the conversion goal tracking associated with that pixel. 


To solve the conflict, ensure the page where the pixel is installed does not have the Pathmonk SDK snippet installed. 


This can be managed by using the Pathmonk exclusion option available in account settings, or, through the settings available in Google Tag Manager. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article