Adding / Whitelisting subdomains

If your website uses multiple subdomains (for example, a blog, portal, or thank-you page hosted separately), you can whitelist them in Pathmonk so that microexperiences can display correctly across your entire website.

When to whitelist a subdomain

Pathmonk’s analytics (tracking snippet) can already track visitor behavior across subdomains.
However, microexperiences won’t display on those subdomains unless you whitelist them.

You need to whitelist a subdomain if:

• You want to show Pathmonk microexperiences there (e.g., on your blog, portal).

There is no need to whitelist a subdomain if:

• Your conversion is tracked via a thank you page.

• Your conversion is tracked via a Pathmonk pixel.

How to whitelist a subdomain

1. Go to crm.pathmonk.com and log in.

2. Click Settings in the top right-hand menu.

3. Select Domains.

4. Click the green plus (+) button to add a new subdomain.

5. Enter only the subdomain part (for example, blog if your subdomain is blog.website.com).

6. Click Save.

7. (Optional) Repeat to add a second subdomain if needed.

Once saved, Pathmonk will automatically verify the connection. 

What counts as a subdomain?

A subdomain is an extension of your main website address. It appears before your main domain and is often used to separate different functions or sections of a site.

Examples:

• blog.website.com → blog or content section

• shop.website.com → online store

• portal.website.com → customer or user login area

If Pathmonk is installed on your main domain (www.website.com), these additional sections need to be whitelisted so that the Pathmonk personalization can run there as well.

What if my conversion happens on a subdomain?

Some businesses host their thank-you pages, checkout flows, or forms on a different subdomain — for example, signup.website.com or thankyou.website.com.

Pathmonk tracks conversions happening accross your website, even on a different subdomain, without having to whitelist it. Whitelisting only applies if you want to show microexperiences.

How many subdomains can I add?

Each Pathmonk account can include up to two additional subdomains. This extends Pathmonk’s reach beyond your main domain and ensures consistent personalization across all relevant areas of your site.

If you need to connect more than two subdomains (or special environments like a staging or sandbox domain), please contact support@pathmonk.com — our team will review your case and help with the setup.

Still need help?

If you’re not sure which subdomains to whitelist or your conversions aren’t being tracked properly, our team can help. Reach out via support@pathmonk.com and we’ll make sure Pathmonk runs smoothly across all your domains.